Return Policy

    1. Unconditional Exchange Policy 

      This policy is NEITHER applicable for specially customized items to your specifications NOR for big items such as furniture. GRABit.com.my provides an unconditional exchange policy on small items only, provided that the items are unopened and in their original packaging which must be unmarked and undamaged. Exchange must be done within 7 days from the day you receive an exchange order number from us. Please note that purchasers must bear the transportation charges for the return of the products to exchange.

      Exchanges must be sent back to us only via reliable and traceable shipping methords. Grabit.com.my will not be responsible for refunding any items sent for exchange that are lost in transit.

      Our procedure for such exchange is that you must again make a purchase through the website for another item. To avoid confusion during the return process, this will be treated as a new order. When returning the items to be exchanged, write the new order number and the exchange order number (provided by Grabit.my) on the items before shipping them back to us. Please take note that all exchanged items without a new order number will be shipped back to you at your cost.

      Our exchange policy is strictly for small items only  that have not been used, must be in their original packaging, with all packaging materials intact, without any missing items and with a new order number and an exchange order number attached to the items. If any of the above conditions are not met, we will not be able to give you a refund and you will have to bear the cost of having the items shipped back to you.

    2. Policy on Damaged or Faulty Items

      Notification of any damaged or faulty items must be made within 7 days by mail or by telephone from the date of receiving the items.Customer will have to drop off defective goods to GRABit office at Unit 7-2, Vista Kiara Shoppe, Jalan Kiara 3, Mont Kiara, 50480 Kuala Lumpur. If GRABit is required to pick up defective goods from customer's place, there'll be a transport charge which will be borne by the customer. GRABit will bear the reshipping cost of the replacement item to the customer, except in the case of customers who have chosen "Self Pick Up", in which case, customers will have to pick up the replacement item from GRABit office at Unit 7-2, Vista Kiara Shoppe, Jalan Kiara 3, Mont Kiara, 50480 Kuala Lumpur.


      We abide by the Malaysia Consumer Law. If an item has a minor defect, we may choose to repair or offer you a replacement. If an item has a major defect, it will not be repaired and you will be entitled to a replacement, which can be the same or identical or totally different but one with similar value.

    3. Product Warranty

      Products where warranties or guarantees apply are covered back to back by our respective suppliers or manufacturers. The time of warranty or guarantee will commence from the time of purchase.

    4. Damaged Items

      Before signing the delivery chit, we encourage you to open and inspect your merchandise immediately upon delivery. In such case, it is mandatory to point out to the delivery man the damage so that he can make a note on the delivery order. And then you should follow up with a call on the same day to our customer care line number :- 03-27883761 to report the items that are damaged. A form (available on our website) will have to be filled in with attachment of photos and descriptions of the damage(s) and submitted to admin@grabit.my within 7 days from the date of receipt of the items. We reserve the right to either recall the whole parcel for a complete replacement or replace in parts just so long as every damaged parts in transit are replaced and the item(s) function 100% properly. 

    5. Policy on Money Refund

      Purchasers are guaranteed FULL MONEY REFUND when an item(s) they order is OUT OF STOCK. Refunds will be made via the same mode of payment. If purchases were made via credit card, the transactions made through the credit card will be reversed. If purchases were made via FPX, the full amount will be credited to the purchasers' account via the same mode, FPX transfer. 

    6. Option on Money Refund

      Purchasers may choose not to have their money refunded when an item is OUT OF STOCK. They may choose to replace with another selection, where the difference in value will be calculated. If the new value is lower than what was paid, the balance will be credited to the purchaser's account. If the new value is higher than the amount paid, the purchaser will have to make up the difference.

    7. Important Reminder for any returns or exchanges

      Notification of any intended returns must be made to our admin team (admin@grabit.my) prior to the actual return of the item(s). Once we receive your email notifying us of the intended return, you will be guided by our well trained customer service on the steps and procedure for the return.

STAY UP TO DATE

Receive our newsletter with latest product releases and special offers delivered fresh to your inbox by subscribing to our Grabit mailing list today!